Arthrex is a global medical device company specialising in the development and manufacture of innovative surgical products. Within the UK, Arthrex operates specialist facilities supporting the development, distribution, and support of orthopaedic solutions for surgeons and healthcare providers.
Arthrex designs and manufactures surgical instruments, implants, biologics, and digital solutions used by orthopaedic surgeons and sports medicine specialists. Across its UK operations, the company maintains a strong focus on innovation, compliance, and operational excellence to support patient outcomes and efficient clinical delivery.
Across our UK sites, we had very limited visibility of actual utility usage. While we understood headline utility costs, we lacked detailed insight into how energy and water were being consumed across individual buildings, plant, and distribution areas.
We also had a limited overview of our building plant and equipment. This made it difficult to identify inefficiencies, spot emerging issues early, or confidently link operational performance with increasing utility costs and compliance obligations.
Direct Global supported the implementation of the Bitpool system across our UK sites, which has significantly improved visibility and control over utility consumption. The platform allows us to monitor all utilities and understand exactly how energy is being used across different areas of the buildings, including individual distribution boards.
A key improvement was the identification of electrical phase imbalance on site, which had been causing operational issues and contributing to higher energy costs. Through Bitpool’s AI functionality, problem areas were clearly identified and practical solutions proposed, enabling us to address the root causes accurately and efficiently.
In addition to energy management, Bitpool has provided valuable insights into wider building plant performance. For example, access to live and historical water temperature data supports our legionella management processes and helps ensure ongoing building compliance across our UK facilities.
Our experience working with Direct Global has been extremely positive. The team that supported us with sourcing new 100% green energy suppliers for our UK sites was knowledgeable, proactive, and ensured the transition was smooth and well managed.
Following this, the Bitpool integration was delivered in a structured and collaborative way. The team took the time to understand the specific requirements of our UK facilities, answered questions clearly, and tailored the system to suit our operational needs. Communication throughout the process was excellent and consistent.
Since implementing Bitpool across our UK sites, we have been able to reduce administrative effort by centralising monitoring and replacing manual checks with automated data and alerts. This has enabled us to identify issues early and act before they escalate.
We have also improved overall energy efficiency by pinpointing and rectifying problem areas, such as electrical phase imbalance. Having accurate, site‑specific data allows us to make informed decisions that support both cost control and sustainability targets across our UK operations.
The most valuable aspect has been the integration of the Bitpool system across our UK sites. The level of visibility and depth of analysis has transformed how we manage utilities, plant, and building performance.
Bitpool enables a proactive approach to energy and facilities management, helping us address ongoing issues, improve efficiency, and maintain compliance. This has delivered long‑term operational value beyond immediate cost savings.
We worked with Dean Derbyshire and Dominic Warby regarding the sourcing of new utility contracts for our UK sites, and the process was handled professionally and efficiently.
For the Bitpool installation and onboarding, we worked closely with Sarah Jackson, Nathaniel Jackson, Ross Franklin, and Jay Lant. All were excellent to work with. knowledgeable, responsive, and willing to go above and beyond to ensure the system met our requirements and the implementation ran smoothly.
