0
+
We’re all about good service and even better relationships.
Every review means the world to us, real words from real people who’ve had a great experience.
Your original quote is based on estimated energy usage and the market rates available at the time of agreement. Your bill reflects your actual energy consumption, along with any industry charges that may change during your contract period.
Because usage and external costs can vary, it’s normal for your bill to differ slightly from your initial quote.
If you have any issues with your business energy billing, please contact us and our Client Queries Team will be happy to help. We can liaise directly with your energy supplier on your behalf to resolve any issues quickly and efficiently.
You can reach us at client.queries@directglobal.com or call us on 0204 587 8831.
Business energy supply contracts are generally binding for the full agreed term, which means that you cannot terminate them early.
If your contract was to be cancelled early, there may be additional charges from Direct Global directly. We recommend reviewing your contract or contacting our team - we’ll be happy to check this for you.
Direct Global is paid a commission by your energy supplier when you take out a contract that we’ve arranged for you.
In most cases, this commission is already included within the unit rate (the pence per kWh you pay for your electricity or gas). Occasionally, a small portion may also be included in the daily standing charge.
For example, if a supplier’s base rate is 35p per kWh and a commission of 0.5p per kWh is applied, your total unit rate would be 35.5p per kWh.
The total commission is calculated by the supplier based on your estimated energy usage and the length of your contract. This means the overall amount can vary depending on how much energy you’re expected to use and the term you agree to.
Typically, the supplier pays this commission to Direct Global upfront. This is a standard approach across the energy brokerage industry and is how most third-party intermediaries are compensated.
If you don’t agree a new contract before your current one ends, your supplier may move you onto out-of-contract rates, which are usually more expensive.
It’s important to review your options early to avoid unnecessary higher costs.
